Shipping & Returns Policy

Delivery Coverage

We offer islandwide delivery across Sri Lanka for all packaging materials, disposable food packaging products, and machinery.

Order Processing

• Orders are processed during business hours, Monday to Saturday.
• Orders are typically dispatched within 1–3 working days after order confirmation and payment verification.
• Large quantity orders or imported items may require additional processing time. Customers will be informed accordingly.

Estimated Delivery Time

* Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges & Weight Calculation

Courier delivery charges are automatically calculated at checkout based on package weight and delivery region:

The accurate courier charge is automatically computed in real time during the checkout and Buy Now process.

Eligibility for Returns

Returns may be accepted if:

• The wrong product was supplied.
• The product was received damaged.
• The product has a manufacturing defect.
• The item delivered does not match the order confirmation.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Food packaging products
• Disposable cups, containers, and cutlery
• Custom printed or specially ordered products
• Products damaged due to misuse or improper handling

Machinery Returns

Packaging machinery may only be returned if:

• The machine has a manufacturing defect.
• The issue is reported immediately upon delivery.
• The machine has not been altered, damaged, or misused.

Our technical team may inspect the machine before approving a replacement or repair.

Refunds Policy

Once a return is approved and inspected, refunds or replacements will be processed accordingly.

Refund processing times may vary depending on the payment method used.