Personal Data Protection & Confidentiality

Privacy Policy

At Max Enterprises, we are committed to protecting the privacy, confidentiality, and security of our commercial clients and online shoppers. This Privacy Policy outlines how your personal information is collected, used, and safeguarded.

Zero Card StorageDirect processing via PCI-DSS certified PayHere gateway

Strict ConfidentialityWe never sell or trade your data to third-party marketers

SSL 256-Bit EncryptionAll browsing and checkout sessions are fully protected

1. Information We Collect

Data collected during browsing, quotation requests, and checkout

Personal Identification Data

When you place an order, request an equipment quotation, or contact our sales department, we collect:

Full customer or business name
Email address for invoices and dispatch tracking
Telephone & WhatsApp contact numbers
Physical delivery address and delivery city in Sri Lanka

Payment & Billing Information

All online debit/credit card and LankaQR payments are processed securely through PayHere, a licensed payment service provider monitored by the Central Bank of Sri Lanka (CBSL). Max Enterprises never stores, records, or accesses your full card numbers, CVV codes, or banking PINs.

Automated Technical & Device Information

We automatically collect technical log data including your IP address, browser type, device operating system, and browsing duration to ensure website security, prevent fraudulent bot traffic, and optimize mobile browsing performance.

2. How We Use Your Information

Operational purposes and customer service commitments

Order Processing & Logistics

To prepare, pack, and dispatch your purchased machinery or packaging materials.
To coordinate with domestic courier delivery partners for islandwide delivery.
To issue tax invoices, warranty certificates, and electronic receipts.

Customer Support & Technical Inquiries

To respond to quotation requests and machine specification queries.
To provide after-sales technical maintenance, operational guidance, and spare parts support.
To notify you of any delivery updates or courier tracking milestones.

Fraud Prevention & Legal Compliance

To detect and deter unauthorized transactions, payment fraud, and security vulnerabilities, safeguarding both our customers and our partner banking institutions.

3. Information Sharing & Disclosure

Our strict commitment against selling or renting your data

Trusted Service Providers

We share necessary customer details only with essential verified partners:

Payment Gateways: PayHere and partner commercial banks for transaction settlement.
Courier Partners: Contracted courier services solely to deliver physical orders to your designated location.

Legal Obligations

We will never sell, rent, trade, or distribute your personal contact information to third-party marketing companies. Information will only be disclosed if mandated by valid legal processes, court orders, or law enforcement bodies in Sri Lanka.

4. Data Security & Encryption

Industry-standard defenses and electronic safeguards

Max Enterprises incorporates strict physical, administrative, and technological security controls to safeguard your data:

End-to-End SSL/TLS Encryption: All communications between your browser and our server are encrypted with high-grade 256-bit certificates.
PCI-DSS Level 1 Compliance: Online transactions are routed directly via PayHere's bank-grade secure payment environment.
Restricted Administrative Access: Only authorized operational and logistics staff have access to order delivery records.

Continuous Monitoring: While no electronic transmission is 100% immune from external risks, we continually audit our infrastructure to maintain the highest levels of data integrity and protection.

5. Cookies & Tracking Technologies

Managing browser cookies and local storage

Essential Functional Cookies

We use cookies and browser storage to remember your active shopping cart items, category filter selections, and quote requests across page reloads.

Managing Cookies

You can configure your web browser to disable or reject cookies at any time. Please note that disabling cookies may affect cart persistence and quote submission capabilities on our website.

6. Policy Updates & User Rights

Right to amend information and periodic updates

Max Enterprises reserves the right to amend or update this Privacy Policy periodically to reflect changes in regulatory standards or operational practices. The revised version will be published on this page with an updated timestamp.

You have the right to request access to, correction of, or deletion of your stored customer contact records at any time by contacting our Colombo office.

Privacy & Data Protection Officer

If you have any questions or concerns regarding our privacy practices or personal data handling, please contact us:

Max Enterprises:No. 175, Maha Vidyalaya Mawatha, Colombo 13, Sri Lanka

Telephone:+94 11 242 2786 / +94 77 067 7753 / +94 76 105 5253

Email:sales@maxenterprises.lk

Office Hours:Monday – Saturday: 9:00 AM – 6:00 PM

View Refund Policy →View Terms & Conditions →View Shipping & Returns →

Data Privacy GuaranteedCompliant with PayHere & Banking Regulations