Thank you for shopping at Max Enterprises. We value your satisfaction and strive to provide you with the best online purchasing experience for packaging machinery, industrial materials, and catering equipment.
We accept returns within 7 days from the date of product delivery. To be eligible for a return, your item must be unused, in the same pristine condition that you received it, and must be returned in its original manufacturer packaging with all user manuals, cables, and accessories.
To complete your return, we require your official Max Enterprises sales invoice, order number, or electronic transaction receipt issued upon checkout.
Once we receive your returned item at our Colombo warehouse, our quality assurance and technical engineering team will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be initiated immediately to your original method of payment (via our secure PayHere payment gateway partner banks or direct bank deposit). Refunds typically process within 3 to 7 business days, depending on your card issuer or banking institution.
* The refund amount will exclude any courier delivery fees incurred during initial dispatch, unless the return is due to an error on our part (e.g. incorrect model or transit defect).
If you wish to exchange your purchased equipment for a different model, voltage configuration, sealing size, or capacity, please contact our support team within 7 days of delivery.
Any price differential between exchanged models will either be invoiced or refunded prior to the dispatch of the replacement product.
In compliance with Sri Lankan health, food safety, and industrial safety regulations, the following items cannot be returned once unsealed or handled:
Packaging machinery (continuous band sealers, vacuum machines, cup sealers) are fully tested prior to handover. In the event of an operational fault upon delivery, our engineering team provides on-site technical inspection, replacement parts, or machine replacement under our warranty program.
In the unfortunate event that an item arrives damaged, defective, or mismatches your order confirmation, please notify our customer desk within 48 hours of receipt with:
Customers are responsible for the shipping costs of returning goods, unless the return is due to our error (e.g., incorrect item dispatched or manufacturing defect). For verified company errors, Max Enterprises will provide a prepaid courier pickup label or reimburse the standard courier fee.
Customers located in the Western Province may also return approved items directly to our Colombo 13 Showroom & Warehouse during standard working hours (Monday to Saturday, 9:00 AM to 6:00 PM).
Orders confirmed and paid before 2:00 PM are processed promptly and dispatched within 1–3 working days.
Our customer service and technical team is ready to assist you: